We will ship anywhere within the UK, but for Northern Ireland, the Highlands & Islands of Scotland, and offshore islands such as the Isle of Wight, & the Isle of Man, may have to impose a shipping surcharge. Within the UK, we have tried to keep our shipping costs as sensible as possible, so you will find that costs vary according to the total weight of the items you are ordering. These are grouped into 2 main weight bands:
all orders up to 1kg - £3.50
and orders over 1kg - £5.00
All 'normal' items are sent free when the order value is over £60.00
All items marked 'bulk buy' are heavily discounted, and we have to charge a more realistic figure of £7.00 plus VAT, with free carriage only applying to orders over £165.00 (inc VAT).
OPTIONAL NEXT DAY DELIVERY PAYMENT £3.50 - - This payment means that orders placed before 12 noon on a working day will be despatched that same day, and should be received by you the next working day (next day deliveries can not be made on weekend days). This is a surcharge on top of the normal freight charge.
Orders received after 12 noon can't be guaranteed to be delivered the next working day, but we will do our level best to try and ensure that they are. Without this extra payment you should receive your order within 3 - 5 days.
We have alway shipped items overseas, but have finally got a website that can reflect this, so that you should be able to order directly here, without having to contact us. If we find that the shipping charges we have put in place are not a reflection of real-time shipping costs, then we may have to contact you to discuss this - it could go either way, with charges having to go up - but equally, they might come down, in which case we would give you a refund! Please note - that if you live overseas, you are responsible for any further costs and duties that may be levied on import into your country.
We are happy to accept returned goods, and will reimburse all your costs if the items are being returned because of errors we have made. If items are being returned because you have changed your mind etc, then we will reimburse the costs that you have paid for the goods, less handling charges, PROVIDING that the goods are returned to us undamaged and in their original packaging within 7 working days. We do need to be contacted by phone or email before you return goods so that we can anticipate their receipt. Goods will not be refunded without this prior contact.
Items being returned should be sent back with the original invoice to:
SPHSupplies Ltd, Higher Park Farm, Pennymoor, Tiverton, Devon EX16 8LL